Broken Fitbit

As you may recall I was gifted a Fitbit Charge HR last year and have quite enjoyed using it as my fitness tracker. Unfortunately it seems my time with it is coming to an end as the band has started to peel away from the face of the device.

The band is separating from the face in two spots. One on the side...

The band is separating from the face in two spots. One on the side…

Checking out this issue online seems to indicate that this is a somewhat common problem and because the band is not replaceable the only solution is to get a new device.

...and the other on top. It sort of looks like a bubble but really it's just the band peeling back from the face.

…and the other on top. It sort of looks like a bubble but really it’s just the band peeling back from the face.

I contacted Fitbit’s support and, after checking into the remaining warranty on the device, they offered me two different options: get another Charge HR for free or receive a substantial discount on the newly released Charge 2. While it obviously wouldn’t have cost me anything to simply replace it like-for-like I ended up deciding to upgrade to the Charge 2 instead – partly because of the new features that the Charge 2 offers but mostly because it allows you to replace the bands should this ever happen again.

Once I get and start using the Charge 2 I plan on writing another post on my experience with it and how I think it compares to the Charge HR.

One thought on “Broken Fitbit

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